Fees for consultation, information-gathering, and preparation of career documents are non-refundable, as The 9 to 5 Pro provides custom services for each client. All payments are non-refundable, as they cover the development of a customized questionnaire, interview questions, or other services. Services include client consultation or coaching, writing, and editorial services, design, layout, editing and proofreading, and finalization of such documents are intellectual property and take a significant amount of time to prepare and complete which cannot be recouped.
Because The 9 to 5 Pro takes client satisfaction very seriously, it is our policy to work with you until you are satisfied with your documents and services. We built our brand on referrals and word-of-mouth from happy clients. Let us know what we need to do to ensure we accomplish that goal.
Again, all services are considered complete within 30 days of purchase date unless otherwise stated by written agreement. This is regardless if you fail to follow through on your commitments of the contract.
